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Consumer protection in Hong Kong

Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
Coldplay performs in India. The pop band will play Kai Tak Stadium on April 8, 9, 11 and 12 as part of its “Music of the Spheres” world tour. Photo: Facebook/Coldplay
Coldplay

Coldplay ticketing error: number of complaints to Hong Kong watchdog hits 25

Consumer Council to urge ticket seller Cityline to arrange exchange service as soon as possible to ‘protect the rights and interests’ of customers.

Hong Kong society

Raging Sea Horse threatens to sue Hong Kong watchdog over low mattress score

Hong Kong society

Hong Kong’s consumer watchdog offers stark warning against educational courses

Hong Kong

20 out of 37 make-up primers surveyed in Hong Kong may disrupt hormones

‘Women trying to get pregnant, who are pregnant or breastfeeding should avoid products containing potential endocrine disrupters,’ Consumer Council says.

The consumer watchdog has reviewed the ingredient list on the labels of 37 make-up primer models. Photo: Getty Images
Hong Kong society

Buying a mattress in Hong Kong? Read the latest findings here first

Consumer Council says price is no guarantee of mattress performance, and warns only about a third of tested products suit side sleepers.

Hong Kong economy

Hong Kong consumer watchdog receives 12 complaints over Deliveroo membership

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to rival Foodpanda.

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Hong Kong economy

Hong Kong privacy watchdog opens compliance check against Deliveroo

Meanwhile, the watchdog also confirmed it had investigated a data breach notification regarding search services from the Companies Registry.

Hong Kong’s privacy watchdog has started a compliance check against Deliveroo after the takeaway delivery platform said it would shut down its operations in the city. Photo: Jelly Tse
Hong Kong healthcare and hospitals

Hong Kong private hospital patients left in dark on prices, watchdog finds

Consumer Council says it received 191 complaints over private healthcare services between 2021 and 2024, with 87 about pricing disputes.

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Hong Kong environmental issues

Hong Kong watchdog slams McCafe, 7-Eleven over wasteful bring-own-cup services

Consumer Council finds two chains among culprits creating waste even when customers bring their own cups for takeaway drinks.

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Hong Kong

Makers testing dehumidifiers in overly favourable conditions: Hong Kong watchdog

Consumer Council finds discrepancies in performance of devices tested in standard environment compared with more humid conditions used by makers.

The Consumer Council tested 14 dehumidifiers as part of its latest monthly report. Photo: May Tse
Hong Kong

75% of nappy creams tested by Hong Kong consumer watchdog can irritate skin

Report by Consumer Council reveals 12 of 16 nappy creams contained one or two categories of ingredients that were of concern.

Hong Kong’s Consumer Council has studied 16 nappy creams on the market and found that 75 per cent contained one or two categories of ingredients of concern. Photo: May Tse
Hong Kong economy

Complaints to Hong Kong consumer watchdog up by 20% to 40,839 cases last year

Food and entertainment services top the list, while Messi saga and Physical Fitness closure also behind spike in complaints.

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Greater Bay Area

Hong Kong’s consumer watchdog launches Greater Bay Area property portal

New website offers buyers and renters one-stop platform with up-to-date information, Consumer Council says.

Hong Kong authorities issue warning over teething sticks choking hazard

Three types of Gerber Soothe ‘N’ Chew Teething Sticks could be dangerous to children, Centre for Food Safety says.

One of the types of Gerber Soothe ‘N’ Chew Teething Stick products that has prompted a warning over choking hazards. Photo: Handout
Hong Kong

Editorial | Clients of Hong Kong banks seek value, not misconduct

Leading city bank is fined for serious misconduct in sale of financial products to clients for more than a decade.

Hang Seng Bank has been fined by the SFC for supervisory failures and overcharging its clients. Photo: Jonathan Wong
Hong Kong courts

Winding-up order for Hong Kong’s debt-ridden Physical gym chain

Firm owes 374 employees more than HK$70 million in unpaid salaries, court hears.

Hong Kong transport

Hong Kong’s Greater Bay Airlines urged to expedite refunds over axed flights

Consumer Council chief executive Gilly Wong also says carrier should waive fees for customer requests to swap destinations.

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Hong Kong transport

Hong Kong watchdog logged 179 complaints over EVs, charging services in 2024

Consumer Council shares figure for 2024 after noting rise in recent complaints focusing on charging services, such as unclear fee instructions.

The government has promoted the purchase of e-vehicles through tax concessions and subsidies. Photo: Jelly Tse
Hong Kong society

Hong Kong consumer watchdog detects poor thermal quality in some travel mugs

Consumer Council tests 18 models and finds some failed to keep drinks warm, with hot water cooling nearly 70 degrees Celsius in six hours.

Hong Kong society

Letters | Fostering jailed dads’ bonds with their children is worthwhile

Readers discuss a Hong Kong programme for incarcerated parents, and how to play safe on claw machines.

BN(O) passport

Letters | Real Madrid fan meet seemed less about football, more about profit

Readers discuss football fan disappointment in Hong Kong, why BN(O) holders can’t expect a warm welcome back, and a public whipping in Malaysia.

Luis Figo and other players enter the pitch ahead of a friendly match at Hong Kong Stadium on December 20. Photo: EPA-EFE
Hong Kong society

Hong Kong watchdog receives 19 complaints over Real Madrid fan meet fiasco

Consumer Council cites organisers as saying they will not be issuing full refunds.

Real Madrid legend Luis Figo sits on a sofa at the Hong Kong Golf and Tennis Academy, while fans hoping to get players’ autographs queue in the corridor. Photo: Handout
Hong Kong society

Claws celebre: complaints spike over Hong Kong’s claw machines

One enthusiast says he received just a few trinkets instead of the waffle maker he had spent HK$500 securing.

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Hong Kong

Plasticisers in nearly half of desk mats sold in Hong Kong exceed EU standards

Seven out of 15 products tested by Consumer Council contain ‘reproductive toxicants’ at levels that could harm users’ endocrine system.

5 shampoos sold in Hong Kong found to contain chemicals banned in EU

Consumer Council urges people to identify cause of dandruff to avoid using unsuitable products that may aggravate the problem.

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The five brands found to contain the substances are Hair Corner, Mentholatum, Petal Fresh Pure, Clear and Philip B. Photo: Consumer Council
Hong Kong environmental issues

Letters | Hong Kong must watch out for dangers of black plastic

Readers discuss recent research on flame retardants in plastic products, and the suicide prevention system for students.

A woman with plastic takeaway containers in March 2019. Photo: K.Y. Cheng
Hong Kong

Hong Kong cleaning firm fined HK$11 million in housing estate price-fixing case

Hong Kong Commercial Cleaning Services and two directors signed statement of agreed facts to settle case, Competition Commission says.

Hong Kong

Cathay says sorry, removes Family Guy episode with Tiananmen ‘Tank Man’ scene

Carrier apologises after internet user complains over content potentially breaching national security law.

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