Coldplay ticketing error: number of complaints to Hong Kong watchdog hits 25
Consumer Council to urge ticket seller Cityline to arrange exchange service as soon as possible to ‘protect the rights and interests’ of customers
The number of complaints to Hong Kong’s consumer watchdog over misprinted Coldplay concert tickets has risen to 25, despite the company involved vowing to refund its handling fees and expand support services to two locations in mainland China.
The watchdog said on Sunday it would urge Cityline to arrange an exchange service as soon as possible to “protect the rights and interests of affected consumers”, and encouraged affected fans to file complaints either online or by phone.
Cityline said on Saturday some standing tickets priced at HK$1,399 (US$180) for Coldplay’s shows at Kai Tak Stadium next month had “VIP-FLORIS” printed on the bottom right corner, which referred to a more expensive tier.
The pop band will play Kai Tak Stadium on April 8, 9, 11 and 12 as part of its “Music of the Spheres” world tour.
Announcing the ticket printing error on Saturday, the company said fans would need to exchange their tickets at one of seven locations in Hong Kong between March 24 and April 7, and that the previous issued ones would be deemed invalid.
The council said the same day it had received 17 complaints over the error by 7pm.